No you are not the only one. I have not purchased anything from them, but as a long time owner of an FT-817 I have seen this query come up on the FT-817 yahoo groups countless times.
They are reputed to provide excellent gear and technical service, but their timeliness can suffer and responsiveness to emails is usually described as poor. I believe that if an item is not in stock they wait until it is received before billing your credit card, so that may be a way of determining the status of your order!
I understand that the best approach is to call them by phone - a search online should locate it.