Shopping Site problem

Awards
1

There appears to be a problem on the shopping site www.sota-shop.co.uk where a fatal error message is shown after completing checkout and the order confirmation is not sent to you. The order does go to the website and I receive it so do not try to repeat the order.

I am working with the hosting company to try to determine why this is happening and will try to get matters resolves asap.

Thanks

Barry GM4TOE
SOTA Awards Manager

3

Now the hosting company have broken it.
I’d have a drink but I’m on the wagon for the next week :cry:

Barry

1 Like
4

Wrong hammer…

I love it when this happens. I cannot tell you how many times I have been involved in fault resolution where the engineer leading the fix has broken something else and made it worse. Ho hum.

5

PLEASE, PLEASE PLEASE: When you get the error message on checkout (Fatal error: Cannot redeclare class phpmailer…) do not resend your order, it is the glitch I mentioned above.
Your order HAS been sent and I will receive it. You will get a response when I manually intervene and force the confirmation to be sent.

6

The main problem appears to be solved however there is always a downside to any solution and the “Contact Us” facility has been removed while I sort out the conflict in the mailer.

You can always contact me by direct email (sota-awards “at” btconnect.com - do the obvious change) or the “email a friend” or “ask a question” facilty on the product detail pages work

Thanks for your patience
Barry GM4TOE
SOTA Awards Manager

7

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