As I said, I’m new to how the SSO software works but when we set it up all the existing accounts from the old DB were added and made valid. This meant, if I remember, that you didn’t need to validate the accouint, you could just use it and so you could access the new and old DBs, SOTAmaps etc.
If you have requested a new password then you get an email to ensure you are who you claim and if you do not do what the mail says then you cannot login and will not be able to until you do what the mail says. I think the mail is valid for 24hrs and after that you need to do the process again.
Marcel has requested a new password and until the email is followed he can’t login. The problem is his mail provider is not allowing the mail through. This is because the mail provider thinks it’s spam. Decent mail providers should tell their users they have mail which maybe spam. Sometimes they don’t tell your email program there is spam but if you login to the mail server (normally a webpage) you can find the quarantined mails and either allow them to be delivered or you can tell your mail provider that the sender is honest and can be trusted.
We constantly have to jump through hoops here trying to get people’s mail providers to trust us and it’s a losing battle with some companies (BT in the UK is a real offender here).
So people who do not receive their password mails can check if it is in a spam/junk folder on their computer. They can check there mail provider online to see if it is being held. Or they can signup for a free mail account that does work and use that for password reset mails. There is no need to use it for anything else other than password mails so users can continue to use email addresses they have held for a long time.
If you cannot find your reset mails then I would suggest using either gmail or MS Hotmail/Outlook Live. Normally, all SOTA reset / signup emails get delivered by these two services without problem. But if SOTA mails still don’t arrive, both these services provide a web interface where you can check to see what has been held and mark it OK. The fact the MS Hotmail/Outlook Live spam filtering works well and I can find quarantined mails is one reason why I use it myself. gmail is just as good.
No, it’s correct, I copied your address from your account and used it to mail you which you received. Your mail provider doesn’t like SOTA services.