In reply to M6PEW:
I’ve just noticed nobody else has replied to this.
- Log in to the database
- Find your activation and click download.
Open the file in a text editor (not Word) or spreadsheet and look at the data and your log. Can you see how the data in the spreadsheet matches what you typed?
So now you have the log on your computer you can delete the one on the datbase. You click the delete button for that activation. Do that then try uploading the log you downloaded. That will get you back to where you are.
Once you can download, delete and upload all you need to do is complete the missing step. Edit the downloaded data. It should be obvious looking at the data and your log to see what needs changing. Then delete the activation and upload the new editted log.
It really is easy.