I am currently staying with my son and family in Needham MA and last week I completed an activation of W1/HA-001 Mount Washington NH on Friday and somehow I lost the two thumbscrews on each end of my KX2. I phoned Elecraft in California on Monday afternoon (Monday morning in California) and was advised to put my request in an email which I later did to get the part numbers. After another phone call the company said that they would send me the parts foc as I was an existing customer. The screws duly arrived today in Needham. I am very impressed with the helpful staff and just wanted to share this with the SOTA community. Of course as they say other brands of radio are available!